Grievance Redressal Policy

Escalation Matrix

DESIGNATIONCONTACT PERSON NAMECONTACT NUMBEREMAIL IDWORKING HOURS
CUSTOMER CAREUMESH SHARMA9711501546chartanalysis.us@gmail.comMON-FRI 9AM TO 3PM
HEAD OF CUSTOMER CARE
COMPLIANCE OFFICERUMESH SHARMA9711501546chartanalysis.us@gmail.comMON-FRI 9AM TO 3PM
CEO
PRINCIPAL OFFICERUMESH SHARMA9711501546chartanalysis.us@gmail.comMON-FRI 9AM TO 3PM

The above mentioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: – https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI's SCORES Platform (SEBI Complaints Redress System): SCORES Portal

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal: ODR Portal